Alabama Power will close its offices in Alexander City, Tallassee and Wetumpka in August, citing a decline in local traffic and trends among customers to pay their electric bills online.
“More of our customers want to do business with us electronically and fewer are walking into offices,” Alabama Power spokesperson Jacki Lowry said. “Our priority is making sure we provide the best experience for our customers.”
Alabama Power is closing 40 of its 86 offices statewide in a consolidation effort, the company said.
“We are better positioning our operations to more effectively meet these needs by combining selected business offices and appliance centers across our service territory,” Lowry said. “We have selected offices across the state where we have seen traffic decline. We also considered the proximity to other business offices and multiple authorized payment locations to those offices.”
Alexander City’s office will close Aug. 2 and the Tallassee and Wetumpka offices will close Aug. 16, Lowry said.
Alabama Power manager of accounting Rod Carter said while the company will no longer have a brick and motor office on Gilmer Avenue, the organization will continue its support of the community.
“Our commitment to the community will remain the same,” Carter said. “Alabama Power will remain active in economic, business and community development here in Tallassee. The Alabama Power service organization will continue to deliver community projects and activities.”
More customers are also using payment locations authorized by Alabama Power which are more convenient for customers because they are open on nights and weekends, Lowry said. Those include Walmart, Dollar General and Walgreens in many areas.
Customers can find a location near them at www.alabamapower.com/payinperson. Customers can pay their bill by calling 800-245-2424 or visiting www.alabamapower.com which also allows customers to start or stop electric service, manage energy use and report an outage from a smartphone, tablet or computer.
These are the locations of the 40 Alabama Power offices closing this summer:
• Alexander City
• Bayou La Batre
• Carbon Hill
• Fort Deposit
• Grove Hill
• West Blocton
Staff Writer Carmen Rodgers contributed to this story.